Master Services Agreement (MSA)

Effective Date: July 9, 2026

This Master Services Agreement (“Agreement”) governs the relationship between Connect Media Solutions, LLC (“CMS,” “Connect Media Solutions,” “Provider,” “we,” “our,” or “us”) and any individual, business, or organization (“Customer,” “Client,” or “you”) that purchases, requests, accesses, or uses any products or services provided by Connect Media Solutions.

This Agreement establishes the general terms governing all services provided by Connect Media Solutions. Individual services, pricing, response times, project scope, equipment, and deliverables may be defined in one or more Service Orders, Statements of Work (SOWs), Quotes, Proposals, Rental Agreements, or other written agreements, which are incorporated into this Agreement by reference.

By requesting services, approving an estimate or proposal, paying an invoice, creating a customer account, submitting a support request, renting equipment, purchasing products, using our website, or continuing to use any services provided by Connect Media Solutions, you acknowledge that you have read, understood, and agree to be legally bound by this Master Services Agreement, our Terms & Conditions, Privacy Policy, and any applicable service-specific agreements. If you do not agree to these terms, you must discontinue use of our services.

1. Services

Connect Media Solutions may provide one or more of the following services:

  • Fully Managed IT Services

  • Co-Managed IT Services

  • Remote Help Desk Support

  • Network Management

  • Server Administration

  • Endpoint Management

  • Cybersecurity Services

  • Microsoft 365 Administration

  • Google Workspace Administration

  • Backup and Disaster Recovery

  • Cloud Services

  • Audio Visual Support

  • Audio Visual Equipment Rentals

  • Audio Visual Installations

  • Website Hosting

  • Domain Registration and Management

  • Website Design and Maintenance

  • Email Hosting

  • Technical Consulting

  • Equipment Procurement

  • On-Site Technical Support

  • Other technology-related services offered by Connect Media Solutions

Only the services specifically identified in an approved Quote, Proposal, Service Order, Statement of Work, or other written agreement are included.

2. Term

Unless otherwise stated in the applicable Service Order, Proposal, or Statement of Work, this Agreement becomes effective upon the Customer’s acceptance of services and remains in effect until terminated in accordance with this Agreement.

Service Orders may specify:

  • Month-to-month services

  • One-year term

  • Three-year term

  • Five-year term

  • Project-based engagements

3. Payment

Customer agrees to pay all invoices according to the agreed pricing.

Recurring Managed Service invoices are billed in advance.

Project work may require a deposit before work begins.

One-time service invoices are due immediately upon completion of services unless otherwise agreed in writing.

Audio Visual rental fees are due prior to or at the time of equipment pickup or delivery unless otherwise agreed.

Website hosting, cloud services, domain registrations, and recurring subscriptions are billed in advance.

Invoices not paid within fifteen (15) days of the due date may incur late fees as described in the Connect Media Solutions Terms & Conditions.

CMS reserves the right to suspend or terminate services for non-payment.

4. Included Support

Support includes only those services specifically identified within the Customer’s selected service plan or Service Order.

Examples may include:

  • Remote support

  • System monitoring

  • Patch management

  • Antivirus management

  • Backup monitoring

  • Network monitoring

  • Microsoft 365 administration

  • Server maintenance

  • Security monitoring

Services not included in the Customer’s agreement may be billed at Connect Media Solutions’ current hourly rates.

5. Excluded Services

Unless specifically included in a Service Order or Proposal, the following services are billed separately:

  • New hardware installations

  • Office relocations

  • Structured cabling

  • Electrical work

  • Custom software development

  • Website redesigns

  • Major server or cloud migrations

  • Data recovery

  • Disaster recovery events

  • Third-party vendor coordination

  • After-hours or emergency support not covered under the Customer’s service plan

6. Response Times

Support requests are handled according to the Customer’s selected service plan.

Target response times begin when a support request is received during normal business hours.

Emergency or after-hours support may incur additional charges unless specifically covered under the Customer’s agreement.

Response times are service objectives and are not guarantees unless expressly stated in a Service Level Agreement (SLA).

7. Customer Responsibilities

Customer agrees to:

  • Maintain valid software licenses.

  • Maintain supported operating systems.

  • Provide necessary administrative access.

  • Notify CMS of significant changes to their environment.

  • Maintain reliable internet connectivity where required.

  • Protect physical access to equipment.

  • Promptly report service issues.

  • Cooperate during troubleshooting.

  • Follow reasonable cybersecurity recommendations provided by CMS.

Failure to meet these responsibilities may affect service delivery and response times.

8. Equipment Ownership

Equipment purchased by the Customer becomes the Customer’s property once paid in full.

Equipment rented or leased from Connect Media Solutions remains the sole property of Connect Media Solutions unless otherwise agreed in writing.

The Customer is responsible for rented equipment until it is returned and accepted by Connect Media Solutions and may be charged for lost, stolen, or damaged equipment in accordance with the applicable rental agreement.

9. Third-Party Products

CMS may recommend, resell, or support products and services from third-party vendors.

Connect Media Solutions is not responsible for:

  • Manufacturer defects

  • Internet service provider outages

  • Cloud service interruptions

  • Vendor outages

  • Software defects

  • Licensing changes

  • Third-party policy changes

Manufacturer warranties apply where available.

10. Data Protection

Customer retains ownership of all business data.

CMS may access customer systems only as necessary to provide contracted services, maintenance, monitoring, troubleshooting, or technical support.

Customer authorizes CMS to remotely access systems as reasonably necessary to perform requested services.

11. Backup Services

Where backup services are included, CMS will monitor backup operations and make commercially reasonable efforts to ensure backups complete successfully.

However, no backup solution can guarantee successful restoration or prevent all data loss.

Customers remain responsible for verifying the recoverability of critical business data and maintaining additional backups where appropriate.

12. Cybersecurity

CMS implements commercially reasonable cybersecurity practices designed to reduce risk.

However, Customer acknowledges that no cybersecurity solution can completely eliminate the risk of:

  • Malware

  • Ransomware

  • Zero-day attacks

  • Phishing

  • Insider threats

  • Data breaches

  • Unauthorized access

Customer agrees to implement reasonable security measures recommended by CMS, including multi-factor authentication, strong passwords, timely software updates, and employee security awareness training where applicable.

13. Confidentiality

Each party agrees to maintain the confidentiality of non-public information received from the other party and to use such information solely for purposes related to providing or receiving services.

This obligation survives termination of this Agreement.

14. Limitation of Liability

To the fullest extent permitted by law, Connect Media Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption, or loss of data.

CMS’s total liability arising under this Agreement shall not exceed the total amount paid by the Customer to CMS during the three (3) months immediately preceding the event giving rise to the claim.

15. Service Suspension

CMS may suspend or terminate services immediately for:

  • Non-payment

  • Fraudulent activity

  • Illegal activity

  • Abuse of services

  • Security threats

  • Unauthorized access attempts

  • Material breach of this Agreement

  • Violations of applicable laws or the Connect Media Solutions Terms & Conditions

Suspension does not relieve the Customer of payment obligations.

16. Termination

Either party may terminate month-to-month services by providing thirty (30) days’ written notice.

Fixed-term agreements may only be terminated under the conditions specified in the applicable Service Order or Proposal.

Customers terminating a fixed-term agreement without cause before the end of the term may be responsible for any applicable early termination fees as specified in their Service Order or Proposal.

Upon termination, all outstanding invoices become immediately due and payable.

17. Intellectual Property

All documentation, monitoring systems, scripts, automation, templates, configurations, workflows, software, and proprietary processes developed by Connect Media Solutions remain the exclusive intellectual property of Connect Media Solutions unless otherwise agreed in writing.

18. Force Majeure

Neither party shall be liable for delays or failures resulting from causes beyond its reasonable control, including natural disasters, severe weather, utility failures, internet outages, labor disputes, governmental actions, pandemics, cyberattacks, supply chain disruptions, or other force majeure events.

19. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Oklahoma.

Any legal action arising from this Agreement shall be brought in a court of competent jurisdiction located in Garfield County, Oklahoma, unless otherwise required by applicable law.

20. Entire Agreement

This Agreement, together with the Connect Media Solutions Terms & Conditions, Privacy Policy, Acceptable Use Policy (where applicable), Service Level Agreement (where applicable), Rental Agreements, Statements of Work, Service Orders, Quotes, and Proposals, constitutes the entire agreement between the Customer and Connect Media Solutions regarding the services provided and supersedes all prior discussions or agreements relating to those services.

21. Acceptance

By requesting services, approving a quote or proposal, signing a Service Order or Statement of Work, paying an invoice, creating a customer account, submitting a support request, renting equipment, purchasing products, using our website, or continuing to use any products or services provided by Connect Media Solutions, you acknowledge that you have read, understood, and agree to be legally bound by this Master Services Agreement.

If you do not agree to these terms, you must immediately discontinue use of our website and services.