Privacy Policy

Effective Date: July 9, 2026

Connect Media Solutions, LLC (“Connect Media Solutions,” “CMS,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request services, communicate with us, or use any products or services provided by Connect Media Solutions, LLC.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

This may include:

  • Name

  • Business name

  • Billing address

  • Service address

  • Email address

  • Telephone number

  • Payment information

  • IP address

  • Username and account credentials

  • Tax information when required for business purposes

Technical Information

We may automatically collect technical information including:

  • Browser type

  • Operating system

  • Device information

  • IP address

  • Website usage information

  • Cookies and similar technologies

  • Diagnostic logs

  • Security event logs

Business Information

When providing Managed IT Services, Website Hosting, or Audio Visual services, we may collect information necessary to perform contracted work, including:

  • Network configurations

  • Server information

  • Device inventory

  • Software licensing information

  • Domain registration information

  • DNS settings

  • Email configuration

  • Website files and databases

  • Backup data

  • Security logs

  • User account information

2. How We Use Your Information

We use your information to:

  • Provide requested services

  • Process payments

  • Manage customer accounts

  • Deliver technical support

  • Schedule appointments

  • Monitor managed devices

  • Maintain website hosting services

  • Register or renew domain names

  • Improve our services

  • Communicate regarding projects and support requests

  • Comply with legal obligations

  • Protect against fraud and unauthorized access

3. Payment Information

Payments may be processed through third-party payment processors.

Connect Media Solutions does not store complete credit card numbers on our servers unless specifically required for recurring billing through an approved payment platform.

Payment information is handled in accordance with applicable payment security standards.

4. Cookies

Our website may use cookies and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance security

  • Improve customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Website Hosting Customers

Customers utilizing our web hosting services remain the owners of their website content.

While Connect Media Solutions may host, back up, or maintain customer websites, we do not claim ownership of customer content.

Customers are responsible for ensuring their content complies with all applicable laws and does not infringe upon the rights of others.

6. Managed IT Services

When providing Managed IT Services, Connect Media Solutions may have administrative access to customer systems, devices, servers, cloud platforms, and networks.

We access customer systems only as necessary to:

  • Provide contracted services

  • Perform maintenance

  • Troubleshoot issues

  • Improve security

  • Complete requested support

We do not intentionally access customer files or communications unless required to perform requested services or authorized by the customer.

7. Audio Visual Services

For Audio Visual installations, rentals, and support, we may collect:

  • Event details

  • Equipment inventories

  • Installation documentation

  • Photos of installation locations

  • Equipment serial numbers

  • Customer contact information

Photographs of completed installations may be used for marketing purposes only with the customer’s permission.

8. Information Sharing

We do not sell customer personal information.

We may share information with trusted third parties only when necessary to provide services, including:

  • Payment processors

  • Domain registrars

  • Cloud hosting providers

  • Software vendors

  • Shipping companies

  • Equipment manufacturers

  • Government agencies when required by law

These third parties receive only the information necessary to perform their services.

9. Data Security

Connect Media Solutions implements reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect customer information, no method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer needed, it will be securely deleted or destroyed when practicable.

11. Customer Responsibilities

Customers are responsible for:

  • Maintaining strong passwords

  • Protecting account credentials

  • Keeping contact information current

  • Maintaining their own backups unless backup services are included in their agreement

  • Promptly notifying us of suspected unauthorized account activity

12. Children’s Privacy

Our services are intended for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 13.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of websites operated by third parties.

Users should review the privacy policies of those websites before providing personal information.

14. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request limitations on processing

  • Withdraw consent where applicable

Requests may be submitted using the contact information below.

Certain requests may be denied when retention is required by law or necessary to fulfill contractual obligations.

15. Changes to This Privacy Policy

Connect Media Solutions may update this Privacy Policy from time to time.

Any changes become effective when posted on our website.

Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Connect Media Solutions, LLC

Email: info@connectms.tech

Website: https://connectms.tech

17. Consent

By accessing our website, requesting services, creating an account, submitting information, or using any services provided by Connect Media Solutions, LLC, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.